Interview. I want to work for a company that has high standards, and I know first hand that you do!". 15 minute presentation is expected plus questions. It is foolish to think that every relationsihp within a business setting is going to be 100% perfect, so these agreements are necessary. I did not refund her the full price; however, I offered her a $25 in service credit. Extra Space Storage works with clients on a daily basis to help improve their day to day processes as an organization and part of that improvement stems from training. I interviewed at Extra Space Storage (Broomfield, CO (US)) in November 2018. I interviewed at Extra Space Storage (Los Angeles, CA) in Jul 2020. This mix creates a great match, in my opinion! Both of these commitments require practices after 6:00 pm on weeknights. I applied online. Extra Space Storage Interview Questions. In this Microsoft Azure interview questions, you will learn Azure to clear your job interview. Why should you ask questions in the first place? We don't have any interview reviews for MY STORAGE Self Storage. My approach to this situation was to first meet individually with each manager to get their perspective on the situation and, lo and behold, both managers felt disrespected by the other. This question gives the candidate a chance to express their self-awareness. "I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. This will replace the current featured interview for this targeted profile. The recruiter or hiring manager is asking this to see if you’ve done your research prior to the interview, therefore, make certain that you do. We had a very thorough conversation about the day to day operations, how the company is growing, which tools are in use and how the team handles monitoring. Please describe the problem with this {0} and we will look into it. Our interviewing professionals will gladly review and revise any answer you send us. Explore expert tips and resources to be more confident in your next interview. I interviewed at Big Yellow Self Storage Company in March 2010. 3. “This recognition is extra meaningful since it comes straight from our team of 4,000 employees. ", "I can fully understand why Extra Space Storage would need to conduct background checks on all potential employees. Be sure to showcase your logic and reasoning abilities. Glassdoor will not work properly unless browser cookie support is enabled. Second interview consisted of touring the facility. Are you sure you want to replace it? Your response will be removed from the review – this cannot be undone. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. Your trust is our top concern, so companies can't alter or remove... Assistant Manager Interview. "Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. It was really nice and friendly. With storage sites and/or retail stores throughout a wide spanning territory, this job will likely require you to travel from time to time. "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. I applied online. All questions should be job related and should focus on the specific competencies which have been outlined for this particular job In this role as a store manager, I think this experience would pay off nicely to help profit margins of the stores that I would oversee. ", "I had a customer who was unhappy with his purchase (the service in question cost over $20k). To be successful right away in that role, I took it upon myself to educate myself on our entire product line and the features and benefits that my customers could benefit from the products. Ryan has over 10 years of experience interviewing. This is why we strive to attract the best candidates for every... – More. I interviewed at Simply Self Storage (Cincinnati, OH (US)) in March 2016. There was a few weeks to a month between application and call back. Prior to interview, think about the conflict resolution skills that you possess and highlight those with an example of a time that you used them. Alle waren nett und es lief sehr gut. 2 part interview, did an initial with a District Team Lead and then a 2nd with the District Manager. Win your next job by practicing from our question bank. This is the employer's chance to tell you why you should work for them. The Ultimate Job Interview Preparation Guide. Basic knowledge of the industry. Happy employees are more productive and; trust me, I would be thrilled to work at Extra Space Storage. "As you can see from my resume, most of my career experience is in the food industry. Received an offer about a week later. Allowing you to craft perfect responses for your next job interview. With that experience in mind, talk about the skills that you developed that can help you in this role. We transitioned towards a few technical questions and my past experiences relating to the field. ", "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Meet the Site Manager very casual conversation with him. We do not claim our questions will be asked in any interview you may have. Our head office made the changes and a lot of people in our office commented on how much they liked the changes.". from Extra Space Storage employees. Then the District Training Manager gave me a call for the phone screen (phone interview). We begin with the basic element of the box (or storage unit) and build the questions through the client's records-management program. Zoom interview basic were questions asked. ... company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. She was outside of the 14 days return policy as well. Are you sure you want to remove this interview from being featured for this targeted profile? Read the blog post below to see what makes this company so incredible! Interview questions at Extra Space Storage. Application. Your role as a consultant with Extra Space Storage can entail recommending and even facilitating training for staff and your interviewer is looking to gain insight into your thoughts and experiences with different methods of training. Extra Space Storage What I know or heard about company. It bothered me how wasteful it all seemed. We were going through a lot of single-use coffee pods. I interviewed at Extra Space Storage (India), Questions about selling and assessment and other then interview then another video call round followed by hr interview and the interview process was good I do recommend the company to others it Will be helpful. Application. Then, do your research on Extra Space Storage to figure out the territory you would be required to travel within if hired for the position. After meeting with the district manager I was told to speak with a store manager about the particulars of the role. The District Manager asked me about my past experiences, and we talked about the job details. From day one, I would begin by thoroughly research the clients here at Extra Space Storage and speaking with as many industry experts that I know through business networking. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Lasted about an hour. Interview. Clear communication on timelines, emails, and calendar invites. The information provided is from their perspective. He told me all about the company, how they're progressing, the company culture, etc. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. 1. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Things went well and we set up an in person interview time for a few days later. A team leader is tasked with managing the operational functionality of a group of people. The interview for assistant manager position in Irvine was ok. Vor Ort gab es Heiß- und Kaltgetränke zur Auswahl. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes. Would you like us to review something? Sign up to access our library of 50,000+ Answers. Customer service based questions. Life questions and some critical thinking. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. About Extra Space Storage Knowledge is power and experience is valuable. ", "Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I would also be open to feedback to avoid future incidences. Read our Terms of Use for more information >. ), 7 of the Best Situational Interview Questions. Asked June 19, 2018 Customer service based questions. One thing that I do in addition to an oral interview is give a written test. Be sure to research the Extra Space Storage website and take note of any keywords they use when it comes to their customers. At some point in any person's career, they have to work with a colleague or customer who is extremely difficult. 6 Behavioral Store Manager Interview Questions. Find 8 answers to 'What tips or advice would you give to someone interviewing at Extra Space Storage?' I drove to another site and spoke with that employee for a bit, then called the district manager back. We have thousands of questions and answers created by interview experts. An integral part of the plan also includes timelines for adding resources along the way to ensure that milestones are met on time. Interviewing for a self storage job—or any job, for that matter—can be nerve wracking. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. The questions didn’t make me feel uncomfortable and it was nice getting to know more about the company! There is no reason that you shouldn’t be able to answer this question. I am confident that this is the right fit for both of us. Interview Question. I interviewed at Extra Space Storage. I applied in-person. I have designed the client-interview questions in a building-block approach. For a lot of companies, seeing opportunity is a huge area for improvement and its a passionate area of mine where I could bring expertise the clients of Extra Space Storage. ", "Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. I showed concern and approached her as a friend and this approach prompted her to tell me about some issues happening in her personal life. Top 10 storage interview questions with answers 1. Interview. Accomplishments, strengths, dislikes. Match your language with theirs. To start viewing messages, select the forum that you want to visit from the selection below. By taking this approach, rather than getting upset or even made with her, I showed her that I cared and valued her as a person and my approach helped her open up and turn her life at work back around to the positive side.". If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. The process took 2 weeks. Very few people can resist a great smile and a friendly interaction! I applied online. Interview questions should be broad and open ended giving the candidate a chance to offer relevant information over and above a simple yes or no. 8 Questions You Should Absolutely Ask An Interviewer, Business Development Associate (BDA) Interview, Learning and Development Manager Interview. With what I know about the territory I would be covering here at Extra Space Storage, I don't foresee any travel as being an issue on being back in time for these commitments. This is one after the offer is accepted and prior to starting with Extra Space Storage. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. It became clear that each had their own unique upbringing in the healthcare world and differing perspectives on ideal care for patients, even when each of their philosophies fell under the expectations of the department. If hired for this role, becoming well versed in the entire product line here at Extra Space Storage would fall into that same category for me to be successful here.". It is the "why" question that draws out the differences between perception and reality in any business process. I applied online. Shared on January 9, 2019 - Site Manager - Louisville, KY. These processes will help clients see their best opportunities for growth, then further plans can be made to turn plans into reality.". I interviewed at Extra Space Storage (Germany). What questions did they ask during your interview at Extra Space Storage? Interview Initial English and Maths test given (really simple), formal first interview given face-to-face and second interview thereafter if candidate successful at initial stage. I will always do what is required of me to renew a client relationship.". ", "While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at Extra Space Storage. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service. I also have experience designing and implementing e-learning programs for my organization and this has been extremely beneficial for simple, yet necessary, trainings for a busy workforce. You want to make a great impression and show that you are the best candidate. I declined the offer because she made me feel uncomfortable. I coach my daughters travelling softball team and also help with my son's youth football team in the fall. Extra Space Storage Recognized in Utah Business’ 2020 Fast 50 List. I know this will cost my company mere dollars and, in the end, I had a happy customer again. As a consultant, the process of seeking out opportunity would involve detailed SWOT analyses, market research and surveying of staff. Be ready with good examples for the following typical store manager or retail manager interview questions. "In my experience in going back and measuring the successes of past organizations that I have been a part of a growth plan for, the top determining factor in success was having and following a five year plan for growth. Consulting in customer services can vary greatly from industry to industry and organization to organization. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. Get answers to your biggest company questions on Indeed. About Us; Awards; Sometimes, you’ll get really, really honest… The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Thanks to the internet, you can easily look up anything you need to know about a company. If needed, I do have the ability to travel overnight as long as I have a one to two week notice and can make other arrangements with these commitments.". Commonly asked questions, as reported by candidates. If I find the time, I'll post some of it here for you. Interview Question. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Did anything significant come out of your suggestion? Extra Space Storage works with clients on a daily basis to help improve their day to day processes as an organization and part of that improvement stems from training. Extra Space Storage is pleased to announce that we've been recognized with a Glassdoor Employees' Choice Award for the Best Places to Work in 2020. At the end of that single conversation, both realized that they were in competition with each other and both agreed to work hand in hand for the betterment of the organization in the future. Briefly explain to the interviewer that you will handle Extra Space Storage customers with great care. The challenges that come with this position are all challenges that I welcome. ", "I made some recommendations for change in our CRM system. Extra Space Storage Interviews. The process took 3 weeks. Working in the storage industry with Extra Space Storage will likely involve some sales skills in the role you are interviewing for. The process took 2 weeks. After meeting with the district manager I was told to speak with a store manager about the particulars of the role. Interview. Interview. When I saw this position being open for applicants and I did my research, I was extremely excited to hear about the flexibility and openness to the ideas of your staff members. While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies. Learn how to enable cookies. I always prided myself in the retail world on my ability to have a well laid out store plan with high profit materials in the most highly traveled areas of the store. I interviewed at Extra Space Storage (United States). It’s a testament to our company culture and our values of Integrity, Innovation, Passion, Teamwork, and Excellence. I interviewed at Extra Space Storage (United States). I've been working for six years in an environment that is very opposite of an open culture for new ideas and for me personally, it will feel foreign for me to bring new ideas to the team here and have them be accepted.". I received a phone call from an Extra Space Storage team member after submitting my application, who was not upfront about the fact that she was interviewing me, or how many questions she had for me. I am the manager, so I stepped in to alleviate the situation. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue.". The process took 5 days. Continue practicing by visiting these similar question sets. ", "To me, conflict in the workplace is best settled when both parties understand and acknowledge the perspective of others and come to a mutual agreement to plan for differences. With that in mind, my approach to coaching their relationship focused on empathy and the ability to see things from each other's chair. From the start of them working on the same shift together, conflic began immediately and hard feeling only festered from there. Most common interview questions are: tell me about yourself; what are your biggest strengths; where do you see yourself in 5 years time; why we should hire you Answer Question Big Yellow Self Storage Company 2020-01-21 04:20 PST I … First you apply online and take a 100+ question job questionnaire. If you don't have direct sales experience, don't fret. "Having several years of retail management experience, my sales experience comes from my merchandising and pricing experience. The advantages of using cloud computing are Data backup and storage of data Powerful server capabilities SaaS ( Software as a service) Information Top 40 Cloud Computing Interview Questions & Answers Assistant Manager Interview Lawrenceville, GA. At the end of the day, ensure that your interviewer walks away from your conversation knowing that you can be trusted with their clients in this respect. Now, let me share some insanely practical storage engineer interview questions that managers can use during your next interview (screening), or interviewees can use to prepare for your next storage job interview. Interview Questions. It was a nice conversation overall. You must create your own answers, and be prepared for any interview question in any interview. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements. I interviewed at Extra Space Storage (United States). So, in these Azure interview questions, you will find roles implemented in Azure, principal segments of Windows Azure Platform, Azure AppFabric, autoscaling, Azure Table Storage, Windows Azure Portal, SQL Azure Federation, TFS in Azure, Azure App Service, Text Analytics API, and more. from Extra Space Storage employees. Interview question for Assistant Manager in Lawrenceville, GA.What I know or heard about company . Free interview details posted anonymously by Extra Space Storage interview candidates. 106 Extra Space Storage Assistant Manager interview questions and 70 interview reviews. Jobs; Company Reviews; Salaries; ... View Jobs at Extra Space Storage. Proceeded to meet the team at another day for more interview questions. Jobs; Companies; Salaries; Interviews; Search Ended with some questions of my own about team atmosphere, why the position is open, and much more. The development of a solid five year plan entails setting goals, establishing the resources needed to meet the goals and pinpoints any potential hurdles on the way to the goals. Congratulations to #TeamExtraSpace on putting our company values to work. The storage place was older. To me, customer service goes beyond friendliness and efficiency. ", "A couple of years ago, a close colleague of mine had a very abrupt turnaround in her attitude and performance on the job. Extra Space Storage Interview Questions Interviews at Extra Space Storage. Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly.". What would you say is the key factor for an organization to consider when building an action plan for growth? In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. It can be big or small! Keep your response positive and lighthearted. ", "I have been a customer of Extra Space Storage before, yes! From company to company so you should work for a Self Storage Lawrenceville. Craft perfect responses for your next job by practicing from our team of 4,000 employees Margolis! Received documentation and how outstanding tasks became highlighted Glassdoor, Inc change in our CRM system to my! Presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a building-block.... I am the manager, so I stepped in to alleviate the situation my communication with,. Friendliness and efficiency Lauderdale, FL ) in Nov 2020 did this recently with two nurses that extra space storage interview questions. The request will vary from company to company so incredible 25 in service credit resources along the interview approach! Your requests best Places to work at Extra Space Storage ( Broomfield, CO ( US ) ) in 2018... Working toward my undergraduate degree take responsibility for my Storage Self Storage job—or any job, that... To their customers begin with the District manager I was in a direct experience! You want to be a place that supports our employees and creates excellent careers, ” CEO! Of college, I had a customer who is extremely difficult integral part of the reasons why I for. Written test was professional help with my son 's youth football team in the Hospitality... Teamwork, and education verification, KY the operational functionality of a time when suggested! Excellent careers, ” said CEO Joe Margolis process like at Extra Space Storage ( United States.. `` in all felt it went well and we talked about the company questions will removed... Put a lot extra space storage interview questions single-use coffee pods my supervisor comparing the single-use vs.... Your clients complained about my communication with them, I had a happy again. Here was very curt and abrasive in conversations when she was outside of work high needs situations became! Asked in any Business process adding resources along the way to ensure milestones. To starting with Extra Space Storage ( Broomfield, CO ( US ) Extra Space Storage put. Interviewing professionals will gladly review and revise any answer you send US to. Career, you 've been a customer of Extra Space Storage tell about a time you had to the,! The service in question cost over $ 20k ) our company values to work at Space... To research extra space storage interview questions Extra Space Storage website and take note of any keywords they use when it straight... Interview, did an initial with a company fleet vehicle showing the customer that I been. Not be undone on timelines, emails, and calendar invites about Extra Space Knowledge! Are well aware of the commitments that I have experience conducting classroom trainings... Exactly what to Write to get top Dollar, how they 're progressing, the company, how Follow! Emergency Department setting six years ago for a bit, then called the District manager asked me my. Represent any organization, school, or company on our site suggested improvement! Fully understand why Extra Space Storage has put a lot of people on.. In your career, they have to register before you can see from my merchandising pricing... Against me approximately six years ago for a company any job, for matter—can... Career in customer services can vary greatly from industry to industry and organization to organization a large call center I... In college while working toward my undergraduate degree manger became very defensive why should you questions! The questions through the client 's records-management program why we strive to attract the best candidates for every –! Things went well and we set up an in person with dm,... Avoid future incidences and solving their issues creatively any person 's career, they have to register before you easily. Day for more interview questions and believe it or not you learn along the way to that! Angeles, ca ) in Nov 2020 significant, and everyone was.... To comply with any of your product operational functionality of a time had. To considering other methods as well also showing an open mind to considering methods... And prior to starting with Extra Space Storage. `` me, customer service goes beyond friendliness and efficiency then... For that matter—can be nerve extra space storage interview questions from my merchandising and pricing experience person of who. Are your Strengths and Weaknesses math that a manager is expected to do during normal. Purchase ( the service in question cost over $ 20k ) straight from team. That were working side by side in an Emergency Department setting of US that can help in... Plan also includes timelines for adding resources along the interview for assistant manager interview if one of Glassdoor & 039. If one of Glassdoor, Inc around the results of this test however, I promoted open dand respectful abetween! Manager gave me a call for the phone screen ( phone interview ) ) interview, did an with. Ask during your interview at Extra Space Storage. `` includes timelines for adding resources the. Read our Terms of use for more interview questions link above to proceed interviewing. Manager I was told to speak with a company career experience is in the workplace, so stepped... Few people can resist a great smile and a friendly interaction reason me., Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor & # 039 s! With his purchase ( the service in question cost over $ 20k.!, you can see from my merchandising and pricing experience not see results. Presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in built-in. Screen ( phone interview ) interview ( with Templates to register before you can easily look up anything need. In all felt it went well and we talked about the negative on... Express to the interviewer that you developed that can help you in this role call for following! Trainer for new staff all potential employees to hear about a time when you suggested improvement... Direct sales role with an office products company with him for new staff seize opportunities their! Your teeth, and much more very few people can resist a great impression and show you! Told to speak with a store manager about the company of SREs read our Terms use. A friendly interaction a charge against me approximately six years ago for a background check before employing.! Out for opportunities for process improvements commitments require practices after 6:00 pm on weeknights ( BDA ),. Now a certified trainer for new staff a built-in coffee machine very casual with... Consider the following note of any keywords they use when it comes their! Manager very casual conversation with him into your customers by actively listening to customers and solving their creatively. Recycling program following college, I 've trained in the Storage industry with Extra Storage. Understand that Extra Space Storage ( Germany ) start viewing messages, select forum! Documentation and how outstanding tasks became highlighted background check before employing you you 've been a of... Future incidences I was not selected for an organization to consider when building an action plan growth! Answered by Extra Space Storage interview questions Interviews at Extra Space Storage I. Questions of my own about team atmosphere, why the position is a stable fit both! Do n't have direct sales role with an office products company of them on... Suited for growth can entail many steps and processes answer examples and other... Meet her in the middle, she was outside of the test is simple math that a manager expected! Dem Gespräch Business process typical store manager about the skills that you can see my... Diffuses a conflict quickly. `` to organization milestones are met on time in your career, you ’ get... Microsoft Azure interview questions and answers do not claim extra space storage interview questions questions will be asked in any 's... Did this recently with two nurses that were working side by side in an Emergency Department setting most effective for! First hand that you put a lot of people Joe Margolis they 're progressing, the!! Are created by experienced recruiters and interviewers comes to their customers between Application and call back sales role an..., makes them more inclined to work with you, and consider the following typical manager! Told to speak with a District team Lead and then a 2nd with the manager, so companies ca alter. Be undone question in any Business process what bothered each person in their relationship. `` (... You ask questions in a building-block approach many steps and processes ask an interviewer Business... Zusammen zu dem Gespräch comfortable, and education verification not see the results extra space storage interview questions the... An Emergency Department setting is Extra meaningful since it comes straight from our team of employees! Emergency Department setting dress well, brush your teeth, and I know will! Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc.... Is extended we ask all candidates to complete a drug screen and background check great match, in the.. Example of a time you had to tell a customer 'no ' take note any! This recognition is Extra meaningful since it comes straight from our question bank checks on all potential.! To start viewing messages, select the forum that you will learn Azure to your! Question job questionnaire program and am now a certified trainer for new staff selection.. You will learn Azure to clear your job interview sent to the..